Frequently asked questions about our sourcing service
Do I need to pay for your service?
No any extra service fee, you only need to pay for product.
How long can I expect your reply?
- Due to time differences, you will hear from us within 12 hours in working days.
- When we are online, message reply will be 1-30 minutes (except for busy moments).
Can I order products beyond your listed models?
Yes, as long as it’s audio related products, since we focus on it.
What customization do you accept?
- Product: color, logo, painting, mandatory ceritificate signs, design.
- User manual: customized languages, or layout.
- Package: printing, design, or stickers, barcodes.
- Outer carton: printing, mark, seal, dimension, weight, etc.
What’s the MOQ requirement?
- Usually 500-1000 pcs per model, based on products and your demands about logo printing and customized package.
- For new customers, trial order is acceptable to test market for some products.
What’s your payment terms and methods?
- Terms: usually 30% deposit before production, and 70% balance before shipment.
- Methods: bank transfer, PayPal, or Western Union (for sample or trial orders only).
When will the goods be shipped?
- Usually about 20-35 days. For models available in stock, 1-3 days.
- And another 1-2 working days for making inspection before shipment.
What’s the shipping methods and time?
- By sea, train, air or express, according to your ordered weight or CBM, freight cost and urgency.
- Can be carried either by our long-term cooperated forwarder or your own appointed forwarder.
- By sea, takes about 30-40 days. By train, about 10-20 days. By air or express, about 3-7 days.
Shall I make custom clearance in my country?
- Yes, you need to know your country’s required certificates, and special custom restrictions or regulations about different products, which may vary from one country to another.
- And after goods arrived, you shall complete the custom clearance process and pay tariff for importing from China.
Why shall I choose you instead of factories?
Please explore our all-in-one service page, you will be amazed just like Columbus discovers new continent, and easily make the right choice.