Frequently asked questions about our sourcing service

Do I need to pay for your service?

No any extra service fee, you only need to pay for product.

How long can I expect your reply?

  • Due to time differences, you will hear from us within 12 hours in working days.
  • When we are online, message reply will be 1-30 minutes (except for busy moments).

Can I order products beyond your listed models?

Sure, our product experts are committed to finding the best-selected solutions for you.

What customization do you accept?

  • Product: color, logo, painting, mandatory ceritificate signs, design.
  • User manual: customized languages, or layout.
  • Package: printing, design, or stickers, barcodes.
  • Outer carton: printing, mark, seal, dimension, weight, etc.

What’s the MOQ requirement?

  • Usually 500-1000 pcs per model, based on products and your demands about logo printing and customized package.
  • For new customers, trial order is acceptable to test market for some products.

What’s your payment terms and methods?

  • Terms: usually 30% deposit before production, and 70% balance before shipment.
  • Methods: bank transfer, PayPal, or Western Union (for sample or trial orders only).

When will the goods be shipped?

  • Usually about 20-35 days. For models available in stock, 1-3 days.
  • And another 1-2 working days for making inspection before shipment.

What’s the shipping methods and time?

  • By sea, train, air or express, according to your ordered weight or CBM, freight cost and urgency.
  • Can be carried either by our long-term cooperated forwarder or your own appointed forwarder.
  • By sea, takes about 30-40 days. By train, about 10-20 days. By air or express, about 3-7 days.

Shall I make custom clearance in my country?

  • Yes, you need to know your country’s required certificates, and special custom restrictions or regulations about different products, which may vary from one country to another.
  • And after goods arrived, you shall complete the custom clearance process and pay tariff for importing from China.

Why shall I choose you instead of factories?

Please explore our tailored sourcing solution page, you will be amazed just like Columbus discovers new continent, and easily make the right choice.

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